Refunds & Cancellations
30 Day Money Back Guarantee
There is a cooling off period of 7 days during which you have the right to cancel your order. You must provide notice of cancellation in writing and it must be posted to, left at or emailed to our UK registered address, and you must ensure this is done no later than 7 working days after receipt of goods.
Customers are required to pay only the direct price of the postage to return goods. There are no restocking or administration fees.
When buying from this website
- No monthly subscriptions
- No hidden fees
- No expensive postage costs
- Card details are not stored & transactions are processed securely
In the event that you are not happy with your purchase, any unopened items can be returned within 30 days of purchase for a full refund without questions asked. We can only accept the return of opened items if they are damaged/incorrect. Please note that we reserve the right to send back items to you that have been returned to us after 30 days unless they are faulty. For your protection we recommend that you use a recorded-delivery service. Please include a short note to say why you are returning the product, and include your name, address and, if possible, your invoice number.
Should you be dissatisfied with any supplements from our website once opened please contact Customer Services. We will endeavour to do our best to assist you further, perhaps through the offer of another supplement, at the manager's discretion.
Prices shown on our website include VAT but exclude delivery costs.
Our orders are processed automatically after being placed via our system. We cannot be held responsible for incorrect addresses, names or postcodes and this remains the customer's responsibility whilst ordering. If you have made a mistake in the delivery address of your order, you will need to contact us immediately before dispatch of the order to ensure the correct address. We do not adjust addresses unless requested by the customer as this process is automatic.
If you have ordered to an incorrect address, it is worth checking at your local Post Office branch to see if they are holding any items under your delivery address. Items may be returned to us after a certain time automatically by Royal Mail, however we cannot guarantee this as after leaving our warehouse, it is no longer the responsibility of SLC Group UK Ltd.
Please note that we will need to wait 21 Days from dispatch before we can investigate the non-arrival of an item.
Customers are required to pay only the price of the postage to return goods. There are no restocking or administration fees.
Our returns address is:
SLC Group UK
107 Pandora Drive, Peterborough, United Kingdom, PE28HD
By Phone: Member Support at ++44 79 512 16875
By E-mail: email@example.com
If you return the product in its original condition, we will refund you any money which you have paid us for that product including P&P fees paid.
If you return an item to us which is faulty, which you did not order or for any other reason which is our fault, please contact us first and we will let you know how you should send the item to us.
Please note we cannot provide refunds for open/used products; due to the nature of the products we sell goods should be returned unopened with the seal intact. This does not affect your statutory rights.
NOTE: If you have not received your item(s) within the UK after 28 days from ordering, you MUST inform us immediately. We cannot resolve any non-delivery claims after 60 days of non-receipt.
ALL ADDRESSES MUST BE CORRECT when you place your order. We cannot be held responsible for any mis-spelt or incorrect addresses or post codes. It is the customer's responsibility to check this when ordering.
SLC Group UK LTD SHALL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR REVENUES, COSTS OF REPLACEMENT GOODS, LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS SITE OR ANY SLIM LINE CLUB UK LTD PRODUCT, DAMAGES RESULTING FROM USE OR RELIANCE ON THE INFORMATION PRESENT, EVEN IF SLIM LINE CLUB UK LTD OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.